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TCS iON Digital Learning for Healthcare Industry
Learning challenges in LHSC industry
As per recent data in the Life Sciences (LS) industry, there is a lot of focus and activity within corporate learning to support organizations and people to become more adaptable and capable.
• Only 19% of pharma and life sciences organizations highlight having in-house capabilities to analyze the data.
• Pharma and Life Sciences (LS) is leading the way with evidence-based practice.
• 18% of L&D professionals in Pharma and Life Sciences have the right skills to exploit learning technologies for business advantage
• 15% of L&D professionals in Pharma and Life Sciences are confident incorporating the use of new media in learning design
• 91% of individuals find it essential or very useful to learn and work with their peers, but social learning behaviors are yet to be encouraged within the Pharma and Life Sciences industry
Approximately 77% of Pharma and LS organizations report being unable to successfully change working practices and in turn, struggle to build a beneficial learning ecosystem.
Fig 1: Impact of Learning Analytics
Digital tools that aid collaboration continue to be a priority for LS L&D teams.
Fig 2: Change in preferred learning modes over the years
The use of digital tools in this segment has grown exponentially in the last 5 years. File and presentation sharing applications, virtual classroom tools, webinar tools, communication tools and conferencing tools see the maximum increase in use. Use of Augmented Reality (AR), Virtual Reality (VR), online journals and immersive learning environments have seen significant increase in popularity.
TCS iON Digital Learning (iDL) is uniquely poised to solve many of the learning and skilling challenges faced by this industry.
Anywhere, anytime access for courses: In the current environment where learners are looking for flexible learning options, device agnostic learning is a key to ensuring quick skill acquisition. In addition, offline learning is also a requirement in some locations. iDL provides the benefits of being available on any device; it also has an offline learning feature.
Synchronous and asynchronous learning – Research shows that learners prefer a combination of self-paced and facilitator led learning. iDL provides them the ability to go through self-paced learning as well as attend virtual classrooms, webinars, etc. through the integration with conferencing tools like Vidyo, MS Teams, Zoom, etc. For self-paced courses, we are integrated with a host of content publishers and learners can access this content through a single sign on from iDL.
One-stop-Shop: To address the Life Sciences and Healthcare learning needs, content may need to be sourced from different platforms – industry knowledge platforms, intranets of institutions, LMS of the organizations, etc. TCS iON iDL follows an Open Architecture. We enable APIs for reading/writing of data, and SSO support for SAML2. Which means that we can easily integrate with multiple platforms, thereby allowing users to log into one platform to access all the relevant content needed for skilling needs. We can even launch other LMS from within the platform and create packaged courses combining the best of both platforms.
Immersive Learning: As research shows, this is the most preferred form of learning in this industry as close to life simulations are important for learning success. Through our GAMELab feature, iDL can enable 3D VR, AR through a simplified way of creating such content.
Collaborative learning:In a sector dependent on research and some amount of unpredictability of products and solutions, peer to peer learning becomes very important. The robust Communities feature of iDL helps users interact amongst themselves, share medial, schedule events, post questions, etc. This enables a seamless knowledge sharing which enhances the formal learning and leads to better practical understanding of the subjects.
Fig 3: Sample Community Page
Competency driven learning: In a sector facing rapid skill drain, it is important to identify critical competencies and prioritize the acquisition of those competencies. The competency framework of iDL allows competency-based learning. It also helps learners identify aspirational roles and competencies associated with those roles. So, both from the organization’s point of view as well as the learner’s, the competency framework helps in focused learning.
Learning Paths: This is a sequential form of learning that ensures that the learning takes place in the correct order. The basics are learned first followed by more advanced forms of knowledge. Learning paths are programs with a pre-defined sequence in which different elements of the program will be consumed by the learner. This includes simple to complex transitions; it can also ensure that learning content designed at different levels of the Bloom’s Taxonomy – from knowledge to application – is made part of the program, leading to better learning outcomes. For the LHSC industry, where learning needs to be structured as well as application-oriented, the learning path feature can be very useful to drive holistic learning.
Fig 4: Learning Path
Assessments and Assignments: For critical learning, robust assessment solutions are required. We need to determine whether the learner has acquired the skills required for them to do their job in an error free manner. The different modes of assessment available on iDL helps to create different types of assessments, testing learners at different levels of Bloom’s taxonomy. The assignment feature enables learners to submit detailed assignments which evaluators can examine and assign marks. It includes comprehensive features like User Feedback, Plagiarism Check, Video Conferencing, Custom Grading and UI Hooks.
Analytics & Insights: : It is important to have good data inputs to ensure that the right skills are there with the organization at any point of time. The Report & Communication module of iDL enables on demand reports so that organizations can get the slices and dices of data they need to take decisions.
Fig 4.1: Sample Reports
Fig 4.2: Sample Reports
Learning effectiveness measurement: : For any type of learning, assessing the actual impact is important. However, in a sector that affects life and death, this becomes mission critical. However, learning managers have always found it difficult to identify the real impact of learning. iDL has been created with Instructional design inputs and a learning effectiveness measurement framework based on the industry best Kirkpatrick Model. This framework along with the learning services offered as value added feature, can help pinpoint the actual impact of any training and help take any remedial measures necessary.
Help & Support: The platform comes with a Help Desk and Chatbot which enable Instant help for any query. This enables better experience of using the platform with 24*7 available assistant, especially relevant for the sector where learning may not happen in usual working hours.
Fig 4: Smart Chatbot in iDL
Learning services to drive further engagement: Value added consulting and learning services to drive learner engagement and better learning outcomes.
Metrics that Matter
TCS iON iDL can help achieve the objective of creating a skilled talent pool that is a dire need for this industry. Here are some metrics that can be impacted by the platform and services:
1. Increase in number of learners onboarded for individual programs and degree courses
2. Higher learner engagement due to the immersive content
3. Greater learner confidence due to different types of assessments, assignments, and peer-to-peer learning
4. Better insight into the efficacy of courses through dashboards, reports, and analytics services
5. Number of certifications achieved
6. Number of certifications renewed every year
7. Lower time to competence
8. Lower time commitment from senior doctors, pharmacists and other SMEs as the learning is holistic
9. Cost saving due to faster upskilling of personnel
10. Lower dropout rates